BRUNO F.A.Q (Frequently asked Questions) Where can we buy BRUNO products? We are stocked at TANGS (Plaza, Vivocity), Robinsons (Heeren), Tokyu Hands (Orchard Central, Suntec City, Jurong East) and ToTT Store (Century Square). ... Is there a warranty for BRUNO products? Yes, there is a 1 year warranty for BRUNO products purchased from BRUNO Singapore ONLY which covers manufacturing defects. Please register your warranty at www.maisonace.com and keep proof of purchase (soft or hard copy). Can I service BRUNO products purchase from overseas here? Unfortunately not. We do not service or fulfill warranties from BRUNO products bought overseas due to safety reasons and voltage issues. Why are some colors always out of stock? BRUNO releases limited edition colors and items periodically. Because they are limited edition, we will not restock them. We do restock our primary and most popular basic colors on a regular basis. Please contact our retailers to check for availability. Do you have demonstrations of your product? Yes, we do. We have promoters at our TANGS concessions from Tuesday to Sunday (TANGS Plaza) and weekends (TANGS Vivocity) and certain weekends at Robinsons Heeren (follow our posts to find out when). Can I buy BRUNO online? Our e-store is temporarily closed for now, but we do open it when there is additional stock. Our e-store is at www.cotemaison.sg Should I buy from resellers? Why are they cheaper? Firstly, please buy at your own risk. Resold Singapore sets will not be covered by warranty and the same applies to sets not purchased directly from us. Many sets sold on secondary platforms are not voltage compatible or safe for use in Singapore without buying additional expensive step down equipment and may short circuit if not used properly. Sets purchased directly from us are all voltage compatible and certified by Enterprise Singapore. How do I check stock? Because our items sell out very quickly, we cannot offer live stock information via our social media platforms. We recommend that you contact our retailers to check for availability to avoid disappointment. Here are the following contact numbers: Tokyu Hands Suntec City - 68357412 Tokyu Hands Orchard Central - 68343755 Tokyu Hands Westgate - 67107100 ToTT Store Century Square - 67896261 CK Tangs Plaza located at @ Orchard Road- 67375500 CK Tangs @ Vivocity - 6303 8688 Robinsons (The Heeren) - 6735 8838 If you have any other questions, drop us a message on our FB or social media platforms (please allow 1 working day for responses) or at email@example.com (2 working days). See more
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