As we deal with unprecedented levels of customer queries, we request you please hold off contacting us unless you’re travelling within 72 hours. We're offering credit vouchers for existing bookings for travel from 15 March until 30 April 2020^ *. The quickest way for you to request a credit voucher for your booking is via our Manage Booking site: https://booking.jetstar.com/mmb/#/login Once there, follow these steps: 1) Enter your booking number and last name 2) Click on the 'Find out more' button 3) Select 'Check flight options' button 4) Click 'View other options' button 5) Select 'Request reimbursement' Vouchers will be sent to the email on the booking within seven days. We thank you for your support and patience at this time. For the latest travel updates, please visit: https://www.jetstar.com/sg/en/travel-alerts . . . * Passengers with a 3K booking to/from Australia or to/from Japan from 23 March – 15 April are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage Booking. ^ The voucher offer for passengers travelling between Singapore and Darwin has extended availability for bookings departing until 31 May 2020. See notice on travel to/ from Australia.
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