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Baby Spa by Hwa Xia International /
Posted 1 week ago

Outlet Staff 1. Performance of the service and ensures all operational activities are running smoothly at outlet. 2. Be accountable for all services and financial management. 3. Support outlets when necessary – (willing to Open & Close outlets). 4. Attending to customer complaints and manage a smooth relationship with the customers to ensure that the customer satisfaction is always maximized. 5. Being the first point of contact, ensure customer complaints are dealt with a consistent fair manner & adherence to company cash handling procedures. 6. Adhering to the procedure in line with the company policies and procedure to minimize financial risk to the company. 7. Assist in the development of new marketing initiatives. 8. Perform other duties as requested by supervisor. Supervisor 1. Ensure service standards are carried out. 2. Strive to achieve required sales target of the outlet. 3. Maintain traffic control in the spa and maintain the overall look of the outlet. 4. Direct non-busy personnel in maintaining the outlet’s image such as sweeping, folding towels, arranging displays or stocking duties when needed. 5. Retail assistance. Facilitate payments of goods and services. 6. Ensure correct daily sales recording. 7. Enter services info in the online system. 8. Close sales (packages/products). 9. Assist in the services (water training, massage, and haircut) when needed. 10. Other tasks assigned by higher management. Email: customer@babyspa.com.sg Call: 66590292 #seniorswelcome

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