We are in the business of advocating relaxation but there’s a limit to how much our customer service colleagues can stay relaxed when threatened or blackmailed by unreasonable customers. To put the first incident into context, we launched a prompt investigation with our delivery partner @urbanfoxasia on the gift wrapping issue and received the following photo evidence as attached. However, we still proceeded to refund our customer the delivery + gift wrapping charges out of goodwill. One year later, we were contacted by him with an offer: Removal of his previous 1-star review in exchange with a next-day delivery for his second order. When explained that it wasn’t possible, he replied ”still a one star company”. We plead for customers to respect our staff and the team will not tolerate any form of threats/abuse. We feel that we have to stand up for ourselves and call this out. Please see next post for a continuation as it didn’t stop here ➡️
Posted 5 months ago
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