Notification
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ION Orchard /
Posted 1 week ago

Dear Members & Shoppers, Phase 2 (Heightened Alert) in the Fight Against COVID-19 (Updated on 22 July 2021) As announced by the Multi-Ministry Taskforce on 20 July 2021, there is a further tightening of Safe Management Measures from 22 July 2021. The mall will take the following measures with effect from Thursday, 22 July 2021 through Wednesday, 18 August 2021. [Opening Hours] ION Orchard will remain open from 10am to 10pm. Kindly refer to the individual store’s website for their store operating hours and latest updates. We strive to ensure that the most updated information of the operating hours of our stores will be posted on the website, and we seek your understanding that information may change as the result of last-minute changes to operational considerations. With effect from 22 July 2021 to 18 August 2021, Level 1 and Level 4 Concierge Counters will remain open from 10.30am to 10.00pm daily. Basement 3 Concierge counter will remain open from 11.00am to 10.00pm but will be closed from 24 July 2021. ION Suite will be closed from 22 July 2021. For all ION+ Points redemptions and membership related matters, please approach our Concierge Counter at Level 1. We apologise for any inconvenience and seek your understanding. [Your Health, Our Priority] The health and well-being of our shoppers, tenants, and workforce is our top priority. Since 2020, we have stepped up cleaning and sanitisation efforts across the mall’s public spaces with frequent cleaning during operating hours, and a thorough cleaning every day at the end of operating hours. Kindly always maintain a 1-metre safe distance from one another. Number of individuals in each group should adhere to the latest safe distancing measures, and with no mixing between groups. Should there be longer waiting times for our services, we look forward to your patience and understanding. [Entry into the Mall] Upon entry to the mall, please scan your TraceTogether App or Token for self-check-in and check-out. All shoppers and visitors are also required to put on their masks before entering the mall, with mandatory temperature screening at all entry points. Access to ION Orchard will be limited to the following entrances only: these entrances are located at Basement 2 (including MRT concourse and Lift Lobby B at Jewellery Street), Level 1 Louis Vuitton - Prada entrance, Level 1 Cartier - Dolce Gabanna entrance, Level 2 Drop-off Point, and the Level 5 escalator/ lift lobbies. Shoppers who drive are required to use our car park escalators to gain access to the mall. For shoppers with special needs, Level 5 Lobby A (Lift PL2) is reserved for access to Level 6 - Level 8. Passenger lifts at Lobby A will serve Basement 4 – Level 5 only. From 22 July 2021 onwards, grace period for parking will be extended to 30 minutes to facilitate delivery and takeaway. For the latest updates, please refer to ionorchard.com. If you require assistance in the mall, please dial our command centre hotline at 6238 8228. Stay safe and healthy

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