As an Optician in Spectacle Hut, you will work as part of a team delivering total satisfaction to our customers through conducting thorough eye examinations and lens prescription. You’ll offer our customers recommendations to the highest professional and ethical standards. You will use your knowledge to effectively identify customer needs and recommend eyewear accordingly. In addition, you will act as an ambassador for the Company ensuring every customer is welcomed into the store and to ensure their expectations are exceeded throughout the customer experience. [Major Duties & Responsibilities] - Deliver excellent customer service and demonstrate a high degree of professionalism - Build a strong and returning customer base and rapport - Examine eyes of patients of all ages in accordance with the guidelines laid out - Issue prescriptions for spectacles - Offer help and advice for customers in choosing frames and lenses - Drive and meet weekly and monthly store sales targets - Coach Sales Assistant to consistently deliver effective selling behaviours resulting in high customer engagement - Open and close the store according to established guidelines - Manage stock inventory count in store - Perform core administrative and housekeeping functions - Network effectively with internal and external stakeholders - Other ad-hoc duties as assigned by Company and supervisor [Knowledge and skills] -Computer Savvy - Strong communication & listening skills - Customer service skills - Interpersonal skills - Organized & attention to detail - Negotiating & influencing skills - Coaching skills [Education & Experience] - CET statutory requirement completed - You must be a qualified Optician with Certificate/Diploma in Opticianry/Dispensing & Refraction - Be able to demonstrate industry knowledge and experience of providing excellent care and service - Previous experience in retail or customer service preferred - Physical fit to work in retail environment
Posted 2 years ago
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